Prakasam Naturals

Due to the nature of health, food, and malt supplement products, we follow strict quality and safety standards.

1. Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order, provided they are not shipped.

• Once the order is dispatched, cancellation is not possible.

2. Return Policy

Returns are accepted only in the following cases:

• Product received is damaged

• Product received is defective

• Wrong product delivered

Return Request Time:

• Customers must raise a return request within 48 hours of delivery.

Conditions for Return:

• Product must be unused, unopened, and sealed

• Original packaging must be intact

• Proof of damage (photo/video) is required

Non-Returnable Items:

• Opened or used products

• Products with broken seals

• Items returned due to taste preference or personal reasons

• Free or promotional items

3. Refund Policy

• Once the returned product is received and inspected, the refund will be processed.

• Refunds are issued within 7–10 business days after approval.

• Refunds will be credited to the original payment method.

• Shipping charges are non-refundable, unless the return is due to our error.

4. Exchange Policy

• Exchanges are not available for food and health supplement    
  
  5. Contact Information

For return, refund, or shipping-related queries, contact us at:

Email: csckpm1@gmail.com
Customer Care: 8866663995